Privacy Policy
1. Who we are (Data Controller)
TBW Digital (“we”, “us”, “our”) is the data controller for personal data collected through this website.
Contact details:
Email: taylor@tbwdigital.com
Address: Sydney, Australia
2. What personal data we collect
We may collect:
- Identity data: name
- Contact data: email address, phone number
- Business / property details you choose to share
- Booking details: preferred dates/times, service interests
- Communication data: messages you send us
- Technical data: IP address, browser type, device info, pages visited, time spent, clicks
3. How we collect your data
We collect data when you:
- Fill in a form on our site
- Use our GHL (GoHighLevel) booking widget
- Contact us by email or social media
- Browse our site (via cookies and similar technologies)
4. Why we use your data (purposes) and legal bases
We process your personal data only when we have a legal basis under GDPR:
- To respond to enquiries and provide services
Purpose: answer questions, provide information, schedule calls.
Legal basis: Art. 6(1)(b) – contract (or steps prior to entering a contract).
- To manage bookings and consultations
Purpose: confirm, reschedule, and prepare for calls.
Legal basis: Art. 6(1)(b) – contract.
- To send you service‑related communications
Purpose: confirmations, reminders, follow‑ups related to your enquiry or booking.
Legal basis: Art. 6(1)(b) – contract and/or Art. 6(1)(f) – legitimate interests (running our business and keeping you informed).
- To send you marketing communications (if you opt in)
Purpose: share updates, tips, and offers.
Legal basis: Art. 6(1)(a) – consent.
You can withdraw consent at any time by clicking “unsubscribe” or emailing us.
- To improve our website and services
Purpose: understand how visitors use our site, fix issues, and improve content.
Legal basis: Art. 6(1)(f) – legitimate interests (improving our services and website).
- To comply with legal obligations
Purpose: keep records required by law.
Legal basis: Art. 6(1)(c) – legal obligation.
5. Cookies and similar technologies
We may use cookies and similar technologies to:
- Make the site function properly
- Remember your preferences
- Analyse site traffic and performance
- Support marketing/advertising
Where required, we will ask for your consent before setting non‑essential cookies. You can change your cookie settings in your browser and, where available, via our cookie banner.
6. Who we share your data with
We do not sell your personal data.
We may share it with trusted third‑party service providers who act as processors, such as:
- Website hosting and maintenance providers
- Email and CRM tools
- GHL (GoHighLevel) for booking and scheduling
- Analytics and advertising tools (e.g. Google, Facebook)
- Other IT and support providers
These providers only process your data on our instructions and must protect it appropriately.
We may also share data where required by law or to protect our rights.
7. International transfers
Some of our service providers may be located outside your country, including outside the European Economic Area (EEA)/UK.
Where we transfer personal data outside the EEA/UK, we take steps to ensure an adequate level of protection, for example by using:
- Countries with an adequacy decision, or
- Standard Contractual Clauses approved by the European Commission or UK authorities.
You can contact us for more information about these safeguards.
8. How long we keep your data
We keep your personal data only as long as necessary for the purposes described above, including to:
- Provide services and manage our relationship with you
- Comply with legal, accounting, or reporting requirements
When we no longer need your data, we will delete or anonymise it.
9. Your rights under GDPR
If you are in the EEA/UK, you have the right to:
- Access your personal data and get a copy
- Rectify inaccurate or incomplete data
- Erase your data in certain circumstances (“right to be forgotten”)
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests or direct marketing
- Data portability – receive your data in a structured, commonly used format and have it transferred to another controller where technically possible
- Withdraw consent at any time where processing is based on consent (this does not affect processing before withdrawal)
To exercise these rights, contact: taylor@tbwdigital.com.
We may need to verify your identity before responding.
You also have the right to lodge a complaint with your local data protection authority. If you are in the EU, you can find your authority here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are in the UK, the authority is the ICO: https://ico.org.uk.
10. Children
Our services are not directed at children under 18, and we do not knowingly collect their data. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to this Privacy Policy
We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.
Last updated: August 19, 2026